​At The Frontline Coach, I value clarity, fairness, and mutual respect in all coaching and mentoring relationships. This policy outlines how cancellations and refunds are handled for sessions and packages.

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1. One-to-One Sessions

• You may reschedule or cancel a session with at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice may be charged in full, at my discretion.

• If I need to reschedule due to illness or unforeseen circumstances, I will offer alternative times or a full refund.

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2. Coaching & Mentoring Packages

• If you purchase a multi-session package, you may request a refund for unused sessions within 14 days of the initial purchase, minus the cost of any sessions already delivered.

• After 14 days, refunds are not guaranteed, but I will always approach requests with fairness and compassion.

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3. No-Shows

• If you miss a scheduled session without notice, it may be considered non-refundable and forfeited.

• I understand that emergencies happen - if you're unwell or facing exceptional circumstances, please reach out and we’ll find a solution.

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4. Group Programmes or Workshops

• Refund terms for group offerings will be specified separately for each programme. Generally:

  • A full refund is available up to 7 days before the start date

  • No refunds are offered once the programme has begun, except in exceptional circumstances

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5. Technical or Platform Issues

• If a session is disrupted due to a technical failure on my side, I will offer to reschedule at no additional cost.

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6. How to Request a Refund

To request a refund or raise a cancellation, please email me directly at jonny@thefrontline.coach​