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Privacy Policy

Effective date: 18/09/2025

At The Frontline Coach, I am committed to protecting your personal information and respecting your privacy. This policy explains what data I collect, how it’s used, and your rights.

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1. What Information I Collect

 

I may collect and process the following types of personal data:

  • Contact details – such as your name, email address, and phone number (if you get in touch or work with me)

  • Coaching-related information – including any personal reflections or goals you choose to share during our work together

  • Website usage data – such as IP address, browser type, and pages visited, via cookies and analytics tools (e.g. Google Analytics)

I do not knowingly collect data from children or store sensitive personal data without your explicit consent.

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2. How I Use Your Data

 

Your data may be used to:

  • Respond to your enquiry or request

  • Provide and manage coaching sessions

  • Maintain client records for business and tax purposes

  • Improve the website and user experience (anonymised data only)

I never sell your data or share it with third parties for marketing purposes.

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3. Legal Basis for Processing

 

I rely on the following legal bases:

  • Consent – when you voluntarily share your information (e.g. via a contact form)

  • Contractual obligation – for delivering services

  • Legal compliance – for tax and record-keeping

  • Legitimate interest – to improve my services and operate securely

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4. Cookies

 

The website uses minimal cookies to support functionality and analytics. You can control or disable cookies through your browser settings.

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5. Data Storage and Retention

 

I store personal data securely and retain it only as long as necessary:

  • Contact/enquiry data: up to 12 months after last contact

  • Coaching notes (if kept): securely stored for up to 7 years, in line with insurance and legal requirements

  • Financial records: stored for up to 7 years for tax purposes

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6. Your Rights

 

You have the right to:

  • Access the personal data I hold about you

  • Request corrections or deletions

  • Withdraw consent at any time

To exercise these rights, please email me directly.

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7. Contact

If you have questions about this privacy policy or your data please contact me via the form below.

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